Ainae Music Privacy Policy

Effective Date: April 10, 2026

Ainae Music respects your privacy and is committed to protecting the personal information you share through our website, forms, email signups, text message signups, ticket campaigns, merch offers, and other fan experiences. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices you have.

Information We Collect

We may collect information you provide directly, including your name, email address, phone number, city, state, or general location, as well as any information you submit through forms, purchases, RSVPs, giveaways, or fan campaigns. We may also collect information about your interactions with our website, emails, text messages, ads, and linked platforms.

How We Use Information

We may use your information to send updates about music releases, performances, tour dates, ticket presales, merch drops, exclusive content, promotions, giveaways, VIP experiences, and other Ainae Music news. We may also use it to manage fan communication, improve our website and marketing, personalize outreach, process requests, and understand audience engagement.

Email, SMS, and Phone Number Use
If you sign up to receive emails from Ainae Music, you may receive newsletters, music release announcements, tour updates, presale information, merch drops, promotions, exclusive content, and other related marketing communications. You can unsubscribe at any time by clicking the unsubscribe link in any email.

If you provide your phone number and separately opt in to receive text messages, you agree to receive recurring automated promotional and personalized marketing text messages from Ainae Music, including updates about music releases, performances, tour dates, presales, merch drops, reminders, special offers, and other fan-related news. Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase. You can opt out at any time by replying STOP and reply HELP for help.

We may also use your phone number to respond to your requests, provide support, manage subscriptions, and deliver messaging services you have signed up to receive.

Abandoned Cart Text Messages

Our website may use cookies, plugins, or similar technologies to help identify when you begin a checkout or shopping process and leave before completing your purchase. This information may be used to determine when to send reminder messages by text message or other follow-up communications related to your cart or purchase activity.

Text Message Opt-In Data

Text messaging opt-in data and consent will not be sold or shared with third parties for their own marketing purposes. If our Privacy Policy references sharing information with service providers or third parties, that does not include text messaging originator opt-in data and consent, which will not be shared with any third parties except as necessary to provide our messaging services.

Location Information

We may collect general location information that you provide directly, such as your city or region, and in some cases approximate location information through cookies, analytics tools, or similar technologies. We use this information to better understand our audience, personalize marketing, share relevant event or tour information, and improve fan experiences.

Email and SMS Consent Reminder

If you sign up to receive emails from Ainae Music, you may receive updates about music releases, performances, tour dates, merch, promotions, and related news. If you separately opt in to SMS, you may receive recurring automated promotional and personalized marketing text messages. Consent to receive marketing emails or text messages is not a condition of purchase, and you may unsubscribe or opt out at any time.

Cookies, Pixels, and Analytics

We may use cookies, pixels, and similar technologies to understand how visitors use our website, improve site performance, measure campaign effectiveness, and support advertising or retargeting. These tools may collect information about your browser, device, pages visited, and interactions with our content.

Third-Party Services
We may use third-party service providers and platforms to support our business and fan communications, including Klaviyo for email and SMS marketing, ManyChat for messaging flows and fan engagement, website hosting providers, form tools, ticketing and event platforms, payment processors, merch platforms, social media and advertising platforms such as Meta, and streaming or embedded media platforms. These providers may process your information on our behalf in order to deliver services, manage subscriptions, support marketing and communications, process transactions, and help operate our website and fan experiences.

Promotions, Giveaways, and Fan Campaigns

From time to time, Ainae Music may offer giveaways, contests, presales, VIP opportunities, or other promotional campaigns. Participation may require submission of personal information and may also be subject to separate terms, rules, or eligibility requirements.

Sharing of Information
We do not sell your personal information for money. We may share your information with trusted service providers and platforms that help us operate our website, manage communications, process payments, fulfill merchandise or ticket-related activity, support marketing campaigns, and deliver fan experiences. We may also share information when required by law, to protect our rights, or in connection with a business transfer, reorganization, or similar business event.

Text messaging opt-in data and consent will not be sold or shared with third parties for their own marketing purposes. Any sharing described in this Privacy Policy does not include text messaging originator opt-in data and consent, except as necessary to provide our messaging services.

Our website may contain links to third-party websites, ticketing pages, streaming services, merch stores, social media platforms, or embedded content. These third parties operate under their own privacy policies, and Ainae Music is not responsible for their content, practices, or policies.

Your Choices and Rights

You may unsubscribe from marketing emails at any time, opt out of SMS by replying STOP, and contact us to request updates, corrections, or deletion of your personal information where applicable. Depending on where you live, you may also have additional privacy rights under local law.

Data Security

We take reasonable steps to protect the information we collect, but no method of transmission over the internet or electronic storage is completely secure. Because of this, we cannot guarantee absolute security.

Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Mobile Terms of Service

Last updated: April 10, 2026

The Ainae mobile message service (the "Service") is operated by Ainae (“Ainae”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Ainae’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Ainae through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Ainae. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18339033361 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Ainae mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18339033361 or email ainaeoperations@gmail.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or would like to make a request regarding your information, please contact us at ainaeoperations@gmail.com.

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Mobile Terms of Service

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